Customer:Global Telecom Network Monitoring Probe OEM
Scope
Sasken is the preferred managed services partner in the APAC region for deployment, maintenance, consulting and technical support of network monitoring probes deployed in end customer environments (Mobile Operators). Sasken is also responsible for integration and acceptance testing.
Solution
- Deployment of network monitoring probes including rack installation, cabling, power termination, grounding
- Network Integration, Server Installation and Configuration
- Execution of test cases and supporting documentation for core nodes involved
- Engagement with operator SMEs and peer teams
- Planning, Estimation, Budgeting and tracking for deployment projects across the region
Impact
- On time delivery of projects enabled OEM to quickly identify key areas of service improvements in operators’ network
- Consistently reached service level targets and achieved high levels of customer satisfaction
